Product Manager, Disputes
May 18
🏢 In-office - San Francisco
Description
• Lead product strategies for dispute resolution • Enhance user experience in banking disputes • Ensure compliance with financial regulations • Collaborate cross-functionally for scalable dispute solutions • Utilize data analytics for dispute management improvements • Develop risk mitigation strategies against fraud
Requirements
• 4+ years of product management experience; specifically with a focus on dispute resolution in banking, fintech, or payments industry. • Experience designing dispute-related features and solutions with a focus on improving customer experience and reducing friction during resolution. • Strong track record of working with engineering, risk, compliance, and customer service teams to deliver dispute solutions that balance customer satisfaction and regulatory compliance. • Proven experience in managing banking disputes, including chargebacks, unauthorized transactions, and fraud-related issues. • Experience with fraud detection methods and tools, particularly in relation to dispute management and minimizing loss for customers. • Understanding of credit card and debit card dispute processes, including chargeback rights, timelines, and recovery processes within Visa and MasterCard networks.
Benefits
• Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Take Care of Yourself Days • 1% of your time off to support local community organizations of your choice • Mental health support with therapy and coaching through Modern Health • 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents • Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more. • Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit • A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
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