Churnkey
You focus on product and growth. We'll handle retention for you.
customer success • business intelligence • churn prediction • SaaS analytics • retention
11 - 50
Technical Support Engineer
July 21
🏡 Remote – Anywhere in California
Churnkey
You focus on product and growth. We'll handle retention for you.
customer success • business intelligence • churn prediction • SaaS analytics • retention
11 - 50
Description
• Provide empathetic and effective communication to understand and resolve clients’ technical issues. • Contribute to our product’s feature development using VueJS and NodeJS. • Work closely with our engineering team and customers to prioritize and resolve issues promptly. • Show a commitment to continuous learning by staying updated with the latest payment and subscription industry trends.
Requirements
• Strong problem-solving skills with a foundation in software development, preferably in VueJS and NodeJS. • Experience with customer support systems like Linear, Intercom, etc. • Willingness to deeply understand our product suite and technology stack. • An empathetic approach to customer interactions. • Ability to thrive in a fast-paced startup environment.
Benefits
• Competitive salary • Flexible hours with remote work options • Direct mentorship from experienced founders, CSMs, and Revenue leaders from leading SaaS companies
Apply Now
