Application Support Analyst (Salesforce)

August 24

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CIM Group

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Creating Value. Enhancing Communities.

Real Estate • Infrastructure • Financial Services • Commercial Real Estate • Development

501 - 1000

Description

• Provide timely resolution and end-to-end communications for all Tier 1/2 Salesforce support requests. • Examples of support include, but are not limited to: setting up new user access, modifying user permissions, creating/configuring reports, assisting with mass creation/updating of records, updating approval and/or process builder setup as well as investigating error messages to determine the root cause. • Assess and triage Salesforce support requests effectively. • Work to debug technical issues by delivering timely fixes while also proposing and/or working on scalable long-term solutions. • Perform routine bulk upload processes for fund closing commitment creation. • Identify opportunities for automation improvement and partner with the Senior BSA Salesforce team to implement. • Perform detailed intake to gather critical information from business stakeholders and/or partner teams and recommend Salesforce system or process solutions. • Monitor deliverables and ensure timely completion of support ticket/projects. • Develop and maintain department documentation related to Salesforce FAQs & routine procedures & automation related to the Salesforce environments.

Requirements

• Bachelor’s Degree in Business, Computer Science, Information Systems, or related discipline. • 3+ years’ experience Salesforce Administrator experience, preferably with at least 30-100+ users. • Strong preference for candidates who are Salesforce certified as an Administrator and/or Platform App Builder. • 1+ years’ experience in business systems application assignment, preferably in a real estate, investments or banking environment. • Excellent documentation and professional communication skills. • Experience with handling support tickets and delivering resolutions in a timely manner. Familiarity with Service Now (S-NOW) ticketing system a plus. • A self-starter with attention to detail who endeavors to be a full Salesforce admin down the line by increasing their hands-on experience & furthering their Salesforce support education is preferred.