Help Desk Specialist
March 20
🏢 In-office - Bay Area
Description
• Help Desk / Service Desk Specialist providing 24/7 Help Desk Support to the USMC. Help Desk Specialist responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolutions, and follow-up steps. Candidate will be working at the Operating Forces Tactical Systems Support Center at Marine Corps Tactical Systems Support Activity Camp Pendleton, CA. This service center is a secure classified environment. The applicant is responsible to quickly field, diagnose, and route telephone calls from the Operating Forces to C4I analysts in the workplace. Tactical / commercial C4I systems knowledge and customer service skills are a must. • Help Desk Specialists will be required to work rotating shifts which may include nights and weekends.
Requirements
• Active DoD Sponsored Security Clearance • 2+ Years Help Desk Support and Troubleshooting Past working experience with C4I Systems and USMC preferred. • Certifications: CompTIA SEC+ CE
Benefits
• Medical • Dental • Life/Disability • 401k
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