Cockroach Labs
Cockroach Labs is the creator of CockroachDB, the most highly evolved cloud-native, distributed SQL database.
Open Source • Distributed Database • Transactional • RDBMS • SQL
201 - 500
Senior Technical Support Engineer
June 18
🏡 Remote – Anywhere in California
Cockroach Labs
Cockroach Labs is the creator of CockroachDB, the most highly evolved cloud-native, distributed SQL database.
Open Source • Distributed Database • Transactional • RDBMS • SQL
201 - 500
Description
• Provide extraordinary service for both our open source users and Enterprise customers across our various support channels: chat, forum, Github, and phone • Develop deep technical expertise in CRDB and accompanying technologies • Recognize patterns among user issues, and suggest ways to improve our product and offerings • Partner with our Documentation, Product, Sales, and Engineering teams to guide those improvements • Help develop and iterate on our support processes and systems
Requirements
• 4-7 years of experience working in technical support at a software company • A passion for working with users directly and knowing how to adjust the tone and content of a message so it’s well received • A natural knack for collaboratively crafting solutions with users and colleagues • Excitement about working with a growing list of Enterprise customers and can provide the polish expected by Fortune 500 companies • A take-charge attitude where you can anticipate issues and ensure resolution to technical issues that come your way • Familiarity with, or are willing to learn about, the various technologies that make web-scale applications function • Experience creating order out of chaos, and are excited to tackle the unique challenges of teams face in their early stages • The ability to absorb information. You love getting into the weeds technically, but don’t let that distract you from achieving your end goals • You are a systems thinker and critical thinker with experience solving problems at their root cause
Benefits
• Competitive health insurance coverage (for you and your dependents!) • Paid parental leave (with baby bucks) • Flex Fridays • Flexible time off & flexible hours
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