Customer Service Representative

August 27

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TollPlus

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TollPlus offers premiere back-office toll solutions, a strong focus on technology, and continuous R&D efforts.

Electronic Toll Collection • Traffic Enforcement • Parking Management • Fare Collection • Smart Cities

501 - 1000

Description

• Promote positive customer relations with customers and coworkers • Answer 100+ routine and non‐routine customer calls daily • Acquire a working knowledge of our database • Communicate with a variety of people across various levels both within the organization • Make suggestions on improving/streamlining workflow processes and enhancing profitability • Develop a strong team work ethic • Consistently meet established productivity, schedule adherence and quality standards • Quickly and accurately identify/assess individual needs and take action to satisfy those needs • Provide information about products and services • Maintains customer records by updating account information • Follow communication procedures, guidelines and policies • Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Provide face-to-face customer service with walk-in customers • Must follow all company rules and procedures • Ability to deal with customers in a courteous, polite and professional manner at all times • Other duties as assigned

Requirements

• Excellent phone etiquette • Excellent verbal communication skills • Excellent attendance and punctuality • Enjoy providing prompt and timely service to our clients • Be detail‐orientated, and efficient and possess superior written and verbal communication • Must possess strong interpersonal skills • Have compassion and empathy for customer situations • Have excellent customer service skills, and the ability to build and maintain customer relationships • Be energetic, self‐motivated and quick‐thinking • Have the ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment • Ability to read and comprehend normal instructions, correspondence and memos • Must be able to organize and write correspondence and memos in a logical/methodical manner • Ability to present information in one‐on‐one situations to customers/clients of the organization • Ability to apply common sense understanding to carry out detailed written or oral instructions • Ability to deal with problems involving a few concrete variables in standardized situations • Excellent computer skills required, including knowledge of various Microsoft Office programs