Sr. Operations Project Manager, Client Success

6 days ago

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Collective Health

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Combining technology and the human touch to improve healthcare for employers and their people.

Health Insurance • Health Benefits

501 - 1000

Description

• Drive standardized processes, protocols, and documentation to enable an excellent client experience through exceptional relationship management • Support the creation of training materials, resources, and knowledge base to standardize processes across the CS Relationship Management team • Support cross-functional process improvement efforts to enhance our overall client experience — working closely with Product, Marketing, Sales, Legal and Analytics teams • Escalate process improvement needs to Client Success leadership and develop thoughtful solutions • Develop strategic approaches to client communication by partnering with Client Marketing team • Dive into hot topics to improve clarity and knowledge management of the Relationship Management team • Partner closely with key stakeholders: CS Leadership team, Operational leadership, Analytics, Marketing, and Product

Requirements

• Experience managing complex processes and projects, in a matrixed environment • Ability to make progress and recommendations with incomplete information • Strong conceptual and problem solving abilities that enable end-to-end process improvements • Experience training teams and managing knowledge management content • Excellent verbal, written and interpersonal communication skills • Experience with external communications, including to clients • Experience leading initiatives from ideation, through implementation, and on to final execution by coordinating and project managing complex process projects • Bachelor's degree or equivalent experience in a relevant field

Benefits

• Eligible for stock options • Health insurance • 401k • Paid time off