UX Content Design Manager

August 6

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Collective Health

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Combining technology and the human touch to improve healthcare for employers and their people.

Health Insurance • Health Benefits

501 - 1000

Description

• Drive an organization-wide initiative to create a centralized content model as we transition to a headless CMS. • Write and edit clear, concise, and engaging content that aligns with our brand guidelines. • Define and enhance workflows for localization and content operations to streamline our processes. • Lead and collaborate with content creators to develop a governance model that simplifies health benefits for our members. • Build upon our existing content strategy to influence our user communications team, ensuring important benefit information is effectively shared via email or text. • Work closely with engineers, product managers, content designers, UX researchers, and other product designers to ensure content drives desired UX, business, and technical outcomes. • Craft experiences that meet our high visual and interaction design standards. • Approach problem-solving with empathy and creativity, recognizing there is rarely one “right” answer. • Move quickly and navigate ambiguity, understanding that effective problem solving requires tenacity, flexible thinking, and comfort with discomfort. • Delight in developing and evolving our product voice and tone.

Requirements

• 8+ years of experience in UX content design, UX writing, editorial, marketing, or related field • Strong background in content strategy, information architecture, and user-centered design principles • At least 2 years in a management or leadership role • Bachelor's degree in English, Journalism, Communication, Human-computer interaction, Marketing, or a related field; Master degree is a plus

Benefits

• Eligible for stock options • Health insurance • 401k • Paid time off