Growth
May 18
🏢 In-office - San Francisco
Description
• Help establish our customer-facing strategy, processes, playbooks, systems and best practices. Identify patterns and build repeatability at every step • Manage all aspects of a customer’s relationship with Column, from onboarding and implementation to ongoing management and expansion of the account • Build and nurture relationships across various functions within a customer's organization, identifying and creating advocates wherever you go, and helping find new use cases for partnering with Column • Proactively identify challenges and opportunities for growth, and collaborate with internal and external stakeholders to find solutions in order to move the relationship forward • Share key findings and recommendations on market feedback and trends to inform Column’s growth strategy and product roadmap • Perform day-to-day activities consistent with safe and sound business practices and regulatory requirements
Requirements
• 2+ years of Consulting, Private Equity, Investment Banking, VC or in an equivalent role. Some operating experience in an early stage company and/or selling a new line of business is a plus. • A desire to become very knowledgeable on the financial technology and payments space. Prior experience in financial services can be helpful but certainly not required. • A growth and critical thinking mindset: You’re comfortable navigating ambiguous environments and are energized by the prospect of helping build processes with little guidance • Excellent project management: You’re organized, can manage all aspects of partnering with customers, and effectively work with other internal teams. • Ability to turn naysayers into champions: You’re a persuasive communicator and understand the importance of being helpful, responsive, and solutions-oriented. • Curiosity: You know what questions to ask to uncover and understand customer needs and proactively learn more about the industry, competitive landscape, and product offerings to better support your customers • Insatiable hunger for improvement: you’re a naturally curious person, enjoy digging into the data, and regularly solicit feedback
Benefits
• Flexible PTO • Competitive medical, dental, and vision plans (including options 100% subsidized by Column) • FSA + HSA options • 401(k) plan • Commuter benefits • Sponsored lunches and dinners
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