Customer Success Manager

September 7

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CommandLink

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#1 Global Platform To Simplify & Scale Your Telco, ISP, Network, Phone, & Security Stack.

SDWAN • UCaaS • CCaaS • Managed Security • SaaS

201 - 500

Description

• The Customer Success Manager will focus on business development and customer retention through consistent customer contact • The primary goal is to maximize CommandLink customer experience, growing the base of business through upgrades, product cross-selling, and maintaining our industry-low customer churn rate. • The Customer Success Manager will be supported by exceptional engineering resources, Sales Directors that will help

Requirements

• 4-year college degree, or experience commensurate with a degree • Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal • 3-5+ year’s experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services and Software • Effectiveness and comfort with interaction of a customer’s leadership team including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations • Strong Excel, MS Office, and general computer software skills • Positive, likeable, calm, and persuasive personality with negotiation skills • Self-motivated drive with zero outgoing call reluctance • Ability to meet deadlines and maintain composure under pressure • Charismatic personality that can quickly gain the trust of CommandLink’s customers and partners • Proven ability to learn new skills, software tools, and tasks quickly • Proven ability to perform while exceeding sales and customer retention goals

Benefits

• Generous Medical, Dental, and Vision coverage for full-time employees • Flexible time off • 401k to help you save for the future • Fun events at cool locations • Free DoorDash lunches on Fridays • Employee referral bonuses to encourage the addition of great new people to the team