Customer Support Engineer

March 27

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Powering the Work From Anywhere World

Microsoft • Citrix • AWS • Azure • VDI

201 - 500

Description

• Assist customers with troubleshooting and remediating issues in implementing applications • Engage with customers via chat, e-mail, and remote sessions to resolve issues • Work closely with the Customer Success team to ensure customers receive value

Requirements

• 3+ years of experience working in a fast-paced IT Support Environment • Working knowledge of VDI solutions (Citrix/VMware/AVD) • Strong knowledge of Windows OS/Networking • PowerShell/Scripting Experience • Exceptional interpersonal and communication skills • Attention to detail, accuracy, proactivity, and the ability to anticipate needs. • Positive attitude and very customer-centric. • Occasional International travel