Customer Support Engineer

November 8, 2023

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Pulumi Corporation

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Universal Infrastructure as Code. Open Source, ANY Cloud, ANY Language, ANY Team.

Serverless • JavaScript • TypeScript • Cloud Engineering • Infrastructure As Code

51 - 200

Description

• We are looking for a support engineer who is excited to bring Pulumi’s cloud programming model to the world. You will be a part of realizing a vision where every developer can harness the power of the cloud. • We are seeking a technical and empathetic Support Engineer to join our growing customer operations team at Pulumi. As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base. • You will ensure the smooth operation and optimal utilization of our infrastructure-as-code platform. This is an excellent opportunity to work with cutting-edge technologies and be part of a fast-growing company at the forefront of our industry. • At Pulumi you will be challenged, learn, teach, and collaborate with an elite team of great people. While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company. This role will be located remotely in the Australia.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field. • Minimum of 5 years of experience in a related field, with a strong focus on infrastructure as code and DevOps. • Proficiency in infrastructure-as-code concepts and tools, such as Pulumi (experience with Pulumi is a plus). • In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes. • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues. • Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences. • Self-motivated and able to work independently as well as collaboratively in a team environment. • Strong attention to detail and a commitment to delivering high-quality customer support.

Benefits

• Health - We offer competitive medical, dental, vision, and supplemental insurance. It is free for our direct employees to be on our insurance. • Time Off - Unlimited personal time off (PTO) we ask that employees take at least 3 weeks off during the year in addition to the two annual company-wide wellness weeks and 13 US holidays. • 401K with employer match • Parental Leave - 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver. • Remote-First - We are a 100% remote-first company with employees in nearly 20 states, and growing internationally; we encourage asynchronous communication and autonomy. We also provide an annual work from anywhere fund to help cover the employee costs of working remotely. • Professional Development & Growth - We encourage a lifelong learning mindset and every employee is given an annual professional development budget. • Equity - As a small but growing startup, we all act like owners and you will earn equity in the company. • Additional Funds - We offer employees a monthly wellness fund to be spent on anything physical and/or mental wellbeing related. We also provide a quarterly happiness fund to be used toward anything that makes our employees happy!