Senior Project Manager

July 30

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CoreSite

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Hybrid Connects Here

Hybrid IT • Data Centers • Colocation • Interconnection • Hybrid Cloud

201 - 500

💰 $570M Private Equity Round on 2022-10

Description

• Responsible for the overall planning, implementation/management and close-out of customer move-in, expansion and migration projects • Coordinate with other Project Manager to complete multi-market customer deployments; may be responsible for entire multi-market deployment • Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight • Serve as project manager for customer interaction in market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics • Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements • Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders • Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments • Collaborate with internal business units to evaluate, identify, and resolve risks to projects • Pro-actively identify areas for internal process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements • First line of contact for pre/post sales implementation in geographic market • Participate on weekly Market calls • Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles • Pro-actively identify project improvement opportunities • Respond to email and phone inquiries • Other projects and duties as assigned

Requirements

• Bachelor’s Degree preferred or equivalent years of experience • Minimum of 5 years’ experience in customer service • Co-location data center or telecommunications experience preferred • Project Management Professional (PMP) Certification is required • Salesforce experience a plus

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage • Dental insurance through Delta Dental • Vision insurance through VSP • Telemedicine through MDLive for Cigna • Healthcare and dependent care flexible spending account (FSA) plans • Health saving account (HSA) plans for employees participating in the High Deductible Health Plan • Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company • Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance • First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution • Discretionary annual bonus and equity incentive plan • Employee stock purchase plan (ESPP) with a 15 percent discount • 16 days of paid time off (PTO) • 11 paid company holidays and additional floating holidays • School visitation and elder care paid time off • Parental leave, adoption and surrogacy benefits, and family planning/fertility support • Wellness reimbursement program & wellness incentive program • Free parking or a company contribution toward a public transit pass • Education reimbursement and student loan debt assistance program • Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program • Pet insurance • Charitable matching program