Customer Success Manager

December 11, 2023

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Crossing Minds

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Building the future of personalization with behavior-based recommendations.

artificial intelligence • deep learning • machine learning • recommendation engine • product design

11 - 50

💰 Corporate Round on 2022-04

Description

• Build deep, trusted relationships with key contacts and executives at our customer's companies. • Review ongoing customer campaigns and provide strategic guidance to customers. • Successfully onboard and deploy new customers by working closely with the engineering team. • Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers. • Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met. • Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc. • Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers. • Be the voice of the customers and provide customer feedback internally to stakeholders. • Identify, sell, upsell, enable, and manage opportunities with our customers.

Requirements

• At least 5 years of enterprise SAAS customer success, experience • A thoughtful and empathetic approach when dealing with customers and internal stakeholders • An analytical mindset focused on uncovering opportunities for customers. • An understanding of the AI software landscape. • Ability to work with a diverse range of customers, who each have their own vision and measure of success. • Ability to manage projects, roadmaps, and onboarding with engineers and product teams. • Preferred: Experience working with international customers in a past role.

Benefits

• 75% coverage on Medical, Dental, and Vision insurance • 100% coverage on Basic Life • Employer-matched 401(k) • 20-day PTO • 9-days of paid holiday • Company shutdown from 12/24 - 01/01 • Professional education opportunities