Field Engineering Operations Manager
September 10
🏡 Remote – Anywhere in California
Description
• As a Field Engineer Operations Manager, you will be a key business partner to the technical field organization, working closely with teams across Solution Architects (SA), Post-sales Technical Account Managers (TAMs), and Onboarding. • You will help drive the success of these teams by defining, designing, and delivering critical metrics and operational reports, ensuring that the technical field leadership has the insights they need to lead efficiently. • You will also manage essential tools, such as the SE productivity platform (Vivun), to track technical engagement, productivity metrics, and operational programs aimed at increasing the overall efficiency and productivity of the technical team. • This role is critical in managing fiscal year planning, operational cadence, and strategic initiatives that contribute to the success and growth of the business.
Requirements
• Worked asynchronously as part of a fully-remote, distributed team • Bachelor’s degree in Engineering, Business, or a related field • 3-5 years of experience in operations management, field engineering, or a similar role within a technical organization • Strong understanding of productivity tools (Vivun, Salesforce, etc.) for managing field operations and tracking key metrics • Proficiency in data analysis and reporting tools to define and deliver business insights • Excellent project management and organizational skills with a strong attention to detail • Ability to work cross-functionally and influence decision-making across teams • Strong communication skills and the ability to work effectively with leadership at all levels
Benefits
• Competitive salary • Equity stake • Unlimited vacation (and yes we use it!) • 401k with 3% guaranteed contribution • Excellent healthcare • Paid Parental Leave • Wellness stipend • Home office stipend, and more!
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