Customer Support Manager

August 28

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DealerOn

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Award-winning Car Dealer Websites, Social Media Marketing, SEO, and SEM for auto dealerships.

car • dealer • website • marketing • online

201 - 500

Description

• Holds “front line” responsibility for managing a Customer Support Team that delivers world-class technical support to DealerOn’s customers • Apply principles, systems, tools, and data/analytical insights to sustainably improve key performance metrics (KPIs) and continuously drive operational efficiencies • Acts as a change agent as we evolve into a knowledge-centric organization by contributing to the improvement of tools and processes that make customer support delivery easier and more efficient • Establish strong working relationships with other teams and cross-functional departments to identify opportunities to improve customer experience and drive business results

Requirements

• Bachelor’s Degree in computer science, marketing, project management, business administration, or equivalent program • 5+ years previous management experience including building and leading teams • Excellent communication skills and the ability to present complex technical issues clearly and concisely to a general audience • Minimum 5-year record of accomplishment in meeting or exceeding metrics/quotas/KPI’s and receiving positive customer feedback • A high degree of customer service skills, technical aptitude, capability to triage, prioritize, and manage time sensitive tasks, while working in an innovative and challenging environment • Proficient in Microsoft Office and other business applications • Experience with Salesforce/JIRA or similar customer and issue tracking systems

Benefits

• Medical, dental and vision insurance • Company matched 401K plan • Flexible PTO + Sick Leave • 6 weeks paid Parental Leave • 8 Paid National Holidays • Company-paid basic Life Insurance • Voluntary supplemental Life Insurance • Voluntary long-term/short-term disability insurance • Voluntary Pet Insurance • Optional Healthcare/Dependent Care FSA Account