Product Manager, Client Experience

August 2

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Employer Direct Healthcare

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Transforming access to excellent care

Healthcare • Board Certified Surgeons • SurgeryPlus • Bundled Case Rates • Reduce Medical Spend

201 - 500

🔥 Funding within the last year

💰 $92M Secondary Market on 2023-12

Description

• Lead a high performing product and engineering team driving best in class decisions across people, process, and product • Perform deep discovery and user research with stakeholders, members, internal users, while taking into account legal, regulatory and competitive and market dynamics • create and drive EDH's client experience strategy, ensuring that our products are able to extend and adapt to meet the growing needs or our broad and rapidly growing client base • create product roadmap and communicate across product areas for broader visibility • create top down and bottoms-up alignment ensuring your direct, peers, teams, and senior leadership are providing the right level of guidance in accordance with RACI or similar • Set the bar for when and where to experiment • Refine and build process as needed to ship high quality products on time and in budget while ensuring visibility and alignment across the org • Partner with key commercial and client leaders to understand where the market is headed • Make decisions that are rooted in driving viable business growth

Requirements

• 5+ years experience in Product Management • Experience in Client or Member Experience Product Management • Nice to have: Experience in employer health benefits • Nice to have: Experience working with plan design • Bachelor Degree required • Experience with startup/growth phase company • Experience managing both US and offshore teams • Ability to travel up to 1-2x/quarter

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Short & Long Term Disability • Life Insurance • 401k with company match • Paid Time Off • Paid Parental Leave