Employer Direct Healthcare
Transforming access to excellent care
Healthcare • Board Certified Surgeons • SurgeryPlus • Bundled Case Rates • Reduce Medical Spend
201 - 500
Vice President, Client Success Management
August 15
🏡 Remote – Anywhere in California
Employer Direct Healthcare
Transforming access to excellent care
Healthcare • Board Certified Surgeons • SurgeryPlus • Bundled Case Rates • Reduce Medical Spend
201 - 500
Description
• This is a new role at EDH which will help us scale our Client Success team as we continue on our trajectory of rapid growth. • The VP of Client Success Management will manage our Client Success Managers (CSM) across all client sizes and markets including employer, labor and public sector clients. • Our CSM’s support our Client Executives (CE) by owning the day-to-day operational interactions including client relationships, member escalations, member marketing, and client advocacy. • This support function allows CE’s to focus on strategic account development and commercial growth. • Consolidating the CSM function under this new role is a key component to our achieving scale, efficiency and operational excellence. • The VP, Client Success Management will also own the implementation function and be responsible for delivering a world-class onboarding experience.
Requirements
• Proven track record of driving efficient client success management within growth stage companies. • Experience scaling teams. • Strong experience in managing teams with different experience levels. • Leadership experience with a track record of building and developing high-performing teams. • Exceptional communication and interpersonal skills. • Demonstrated ability to work in a fast-paced environment. • Healthcare industry knowledge and experience is a plus.
Benefits
• Medical Insurance • Dental Insurance • Vision Insurance • Short & Long Term Disability • Life Insurance • 401k with company match • Paid Time Off • Paid Parental Leave
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