Customer Success Manager
July 31
🏡 Remote – Anywhere in California
Description
• Focus on developing and managing strategic customer relationships primarily in the Health System space • Serve as a customer advocate and champion of the customers' care strategy • Drive strategies with customer leads to measure success of products/services • Represent Fabric's brand and values in all interactions • Manage and negotiate customer contracts and upsell opportunities
Requirements
• Proven experience managing executive level relationships, preferably with Health Systems • Strong verbal and written communication skills • Confidence in articulating vision and value proposition • Experience in demonstrating product value and competitive differentiators • Ability to work alongside customers in their virtual care and hybrid care deployments • Strong reputation for exceptional negotiation and selling capabilities • Demonstration of a strong technical aptitude • Proven ability to analyze data, diagnose client needs, and provide thoughtful recommendations • Clear ability to think strategically and execute methodically across projects • Demonstrated ability to develop authentic relationships with key decision-makers • Deep understanding of the US healthcare system and provider organizations • Exceptional problem-solving skills
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