Account Director - Health Systems
August 17
🏡 Remote – Anywhere in California
Description
• About Fabric: A health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. • This is a full-time remote role, reporting to the SVP, Customer Solutions. • The Account Director is a strategic business leader who will primarily establish, own and manage a portfolio of existing clients, focused on driving revenue and best practice adoption for health systems. • Cultivate powerful client relationships that deliver impactful results on ambitious expansion growth targets. • Align with C-level executives as a strategic trusted consultative advisor. • Understand their clients’ culture, capabilities, team structure, decision-making process, and take decisions to ensure success for the client. • Responsible for ensuring that all delivery teams engaged on accounts are upholding the quality on client deliverables and that we are meeting our contractual obligations to the client. • Effectively manage upsell / cross sell sales pipeline to identify and prioritize business opportunities.
Requirements
• Bachelor’s Degree in a relevant field or equivalent work experience • 6-8 years of previous experience in account management, customer success, or consulting role, with 3 recent years ideally focused on supporting large health systems • Proven track record building businesses in professional services centered on digital transformation in the healthcare industry. • Mastery of the Healthcare sector with an aptitude for trends, challenges, opportunities and disruptors to aid industry navigation and position us as a trusted leader in the space • Proven experience securing significant growth of cross sell/ upsell technologies and services with health systems • Strong relationship building - including refined interpersonal and communication skills - with ease presenting, collaborating and working effectively with a team • Collaborative approach with an ability to adapt to a fast-paced, work environment with a passion for making an impact in healthcare • Demonstrated critical and analytical thinking, and data analysis resulting in delivering actionable insights and recommendations • Project management with high attention to detail and minimal direction • Ability to prioritize work, manage complex work streams, focus on impact and take initiatives • Domestic travel up to 25% may be required • Familiarity with new innovative healthcare technologies or EMR platforms is a plus
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