Technical Support Engineer
August 31
🔄 Hybrid – San Francisco
Description
Guide customers through advanced technical troubleshooting with our API or platform Collaborate with engineering and product teams to identify root cause, surface severity, scope solutions, and resolve technical issues Contribute to our culture of scaling technical documentation and resources Enhance testing best practices Help improve self-resolution rates: how can customers use Finch’s products, improve integrations, navigate our documentation and Make Finch better through continuous improvements to our products, processes, workflows, improved practices and more Develop subject matter expertise to ensure Finch is up-to-date with the latest developments in the employment data API space
Requirements
Strong problem-solving skills and the ability to troubleshoot technical API issues Excellent communication skills and the parallel ability to explain complex technical concepts to non-technical stakeholders, while diagnosing technical issues with Experience working with APIs and back end technologies Experience working with NodeJS, PostgreSQL, Redis, and with AWS cloud services Knowledgeable with various API authentication and authorization methods; preferably OAuth
Benefits
Health/Dental/Vision Unlimited vacation policy (with mandatory minimums) Paid lunches Wellness stipend Book and education budget
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