Customer Service Operations Manager
August 21
🏡 Remote – Anywhere in California
Description
• Manage and execute strategic projects across Garner’s Concierge functions; this may include establishing and running net new functions as we get them set up • Leverage data analysis, process mapping, automation, and effective communication to analyze, build, and deploy processes that make our teams more effective and efficient as we scale • Work with diverse stakeholders—from operations specialists to product managers to account executives—to understand key workflows, align on solution design, and drive outcomes • Analyze and solve complex issues raised by clients, members, and internal stakeholders that pertain to Operations functions • Lead, mentor, and develop a high-performing team by identifying growth opportunities, providing ongoing feedback, and fostering a culture of continuous improvement
Requirements
• 4+ years of relevant experience in a strategic operations role; prior experience in a fast-growing startup preferred • 2+ years of experience building and leading operational teams • Proficiency in quantitative data analysis, generating meaningful insights, and modeling • A strong ability to break down complex processes, recommend solutions, and work with cross-functional stakeholders to implement them • Experience with Excel/Google Sheets, and no-code/low-code automation tools • A combination of high ownership mentality and detail orientation that has resulted in a track record of delivering operational initiatives on tight deadlines • A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success • A desire to be a part of our mission to improve the U.S. healthcare system
Benefits
• Equity incentive • Competitive benefits plans
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