Glean
Search across all your company's apps to find exactly what you need and discover the things you should know.
11 - 50
Community Manager
2 days ago
🏢 In-office - Bay Area
Glean
Search across all your company's apps to find exactly what you need and discover the things you should know.
11 - 50
Description
•Glean is seeking a dynamic Community Manager to nurture and scale our global customer community, known as Gleaners. •This role is central to driving retention, growth, advocacy, and participation within our customer base. •Specifically, this role will lead ongoing programs to ensure Glean’s customers understand how to achieve and articulate success with Glean, and will align community activities with broader company initiatives to improve adoption, boost awareness, and drive business growth. •This role will work directly with cross-functional peers in product, sales, and customer success, as well as with external partners and customers to ensure crucial customer insights are at the forefront of business decisions.
Requirements
•BA/BS in business, marketing, liberal arts, or related degree •3+ years of B2B SaaS community management experience •Action-oriented self-starter with a love of making people and companies more effective, an eagerness to build deeper relationships with a wide variety of stakeholders, and a growth mindset driving you to roll up your sleeves to make things happen •Passionate about Glean's mission and product and representing our customers’ needs, with a keen ability to keep a pulse on emerging trends •Excellent communication — both written and verbal, virtual and in-person •Strategic and resourceful cross-functional collaborator with a track record of consistently delivering excellent results in a fast-paced environment •Excels at putting structure on ambiguity and taking a results-driven approach to work (testing, measuring, iterating) •Strong critical and analytical thinking, reasoned judgment, and impeccable attention to detail
Benefits
•Competitive compensation •Medical, Vision and Dental coverage •Flexible work environment and time-off policy •401k •Company events •A home office improvement stipend when you first join •Annual education stipend •Wellness stipend •Healthy lunches and dinners provided daily
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