GLIDEsf
A radically inclusive, just and loving community mobilized to break the cycles of poverty and marginalization.
Women's Center + Domestic Violence Services • Youth, Childcare and Family Services • Daily Free Meals Program • Drop In Center and Emergency Services • Violence Abatement Program for Men
51 - 200
Operations Manager
August 27
🏢 In-office - San Francisco
GLIDEsf
A radically inclusive, just and loving community mobilized to break the cycles of poverty and marginalization.
Women's Center + Domestic Violence Services • Youth, Childcare and Family Services • Daily Free Meals Program • Drop In Center and Emergency Services • Violence Abatement Program for Men
51 - 200
Description
• Manage lobby operations to ensure that clients, volunteers, visitors, and employees feel welcomed • Manage Zendesk to ensure adherence to customer service best practices • Serve as Lobby Safety Coordinator on relevant safety and surroundings committee • Dispatch internal services and coordinate external arrivals • Ensure appropriate security protocols are followed for all first-floor operations • Conduct quality-assurance checks and SLA training with staff and vendors • Liaison and coordinate work with other departments and stakeholders • Produce documentation for all teams in the department of operations • Ensure compliance with GLIDE’s Injury and Illness Prevention Program • Meet professional obligations through efficient work habits • Maintain a clean and orderly work environment • Use GLIDE’s IT systems according to best practices • Oversees the work of one to three staff
Requirements
• Exceptional customer service and workflow management skills • Ability to collaborate with safety team members • Superb written communication skills • Strong budget, contract, and invoice management skills • Reception, security, and/or customer service intake/dispatch experience required • Strong organizational and administrative skills • 5+ years’ project management, operations management, financial management, or operations executive assistance experience • Ability to use, lead, and administer technology systems aimed at optimizing customer service • Ability to multi-task and prioritize conflicting deliverables or objectives • Strong project management skills • Works well under pressure and manages stress effectively • Ability to perform mathematic calculations with speed and high degree of accuracy • Advanced skills in complete suite of MS Office
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