Senior Sales Engineer
6 days ago
🏢 In-office - San Francisco
Description
• Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency. • As a Senior Sales Engineer, you’ll fill a key role in ensuring high quality experiences for prospects and customers. • Sales Engineers at Gong solve complex use cases when traditional demos aren't enough. • Work alongside Sales and Customer Success as the ultimate product expert. • Thoroughly understand all aspects of the Gong platform to explain the technology to all types of users. • Be the trusted advisor to both prospects and customers to ensure they get the correct business value from our Gong technology. • Assist prospects and customers with Business Assessment (POCs, Pilots). • Craft content to show customers how to leverage Gong for specific use cases. • Solution complex business and technical requirements and explain them in simple terms. • Help eliminate bottlenecks by working cross functionally in order to get deals across the line.
Requirements
• 4-6 years of customer facing experience in a sales engineering (pre-sales) role or combination of sales engineering and other relevant work experience. • A passion to serve the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering. • Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems. • Experience with data flows, AI/ML concepts, analytics, databases, APIs/webhooks, or JSON. • Understanding of security and privacy pertaining to SaaS systems. • Excellent verbal and written communication skills. • Strong interpersonal and teamwork skills. • Passion for technology and problem solving; able to make the complex sound simple. • Industry knowledge of our key markets (technology, business services and financing, staffing & recruiting) is a plus.
Benefits
• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. • Mental Health benefits with covered therapy and coaching. • 401(k) program to help you invest in your future. • Education & learning stipend for personal growth and development. • Flexible vacation time to promote a healthy work-life blend. • Paid parental leave to support you and your family. • Company-wide recharge days each quarter. • Work from home stipend to help you succeed in a remote environment.
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