Operations Manager
September 11
🏡 Remote – Anywhere in California
Description
• As an Operations Manager, you will be responsible for driving program management and operational excellence across the Customer Success team and with our cross functional partners in science. • Responsible for creating standard operating procedures (SOPs) and rules of engagement for CSMs at Haus. • Identify automation and efficiency improvements, and work with cross-functional teams at Haus to drive these initiatives to completion. • Own documentation around CS operations and ensure it’s maintained and up to date.
Requirements
• 3+ years of experience in Technical Program Management, Customer Success or Project Management • Detail-oriented and an ability to work under pressure and within deadlines • Demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once • Understanding of paid marketing and/or analytics is a plus • Ability to communicate with both technical and non-technical audiences • Scrappy and resourceful, and willing to fill any gaps necessary to keep our customers happy.
Benefits
• Competitive salary and startup equity • Top of the line health, dental, and vision insurance • 401k plan • Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)
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