Senior Product Manager, Member Engagement

5 days ago

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A technology-enabled healthcare provider delivering care to those who don’t have it. Starting in rural America.

11 - 50

Description

• Drive product roadmap and delivery for Member Engagement • Own the technology stack for member engagement, leveraging AI/ML for long-term engagement to drive personalization and member targeting • Lead product initiatives supporting member acquisition, optimizing member interaction processes, omni channel engagement, growth, and services tools, with build/partner/buy evaluations and implementation. • Design and develop personalized member journeys, focusing on segmentation, lifecycle management, and personalized care plans. • Lead reporting and data analytics needs & requirements for member engagement. • Collaborate closely with teams in engagement, design, user research, engineering, data, marketing, and member services.

Requirements

• Over 5 years of experience in building and delivering successful products, with strong expertise in end-to-end discovery and delivery of complex features. • Deep affinity for data-driven experimentation, including hypothesis generation, A/B testing, and results analysis. • Excellent analytics skills and experience working with Data teams on data acquisition, data pipelines, and reporting. • Capable of driving build/buy/partner evaluations and influencing stakeholders with recommendations. • Skilled in capturing insights from experiments and communicating results to the broader team. • Experience in customer acquisition and growth through various channels. • Proven ability to work closely with cross-functional teams, including Design, Engineering, Engagement, Data Science, Analytics, Marketing, Operations, and external partners. • Proficient in breaking down large-scale projects into manageable parts and developing robust implementation plans. • Exceptional project management skills with superb attention to detail.

Benefits

• Competitive salary, equity grant, generous paid time off • Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees • Company-sponsored 401k plan • Flexible working arrangement