Senior Client Success Specialist

July 12

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Changing the world of consumer debt recovery for good.

Debt Collection • Technology • Machine Learning • Software • Predictive Analytics

201 - 500

💰 Venture Round on 2022-07

Description

• Efficiently respond to client emails within designated accounts • Cultivate trust and rapport with clients • Facilitate seamless coordination between internal teams • Identify opportunities for process improvement and remediation • Engage with clients on a daily basis through email correspondence and virtual meetings • Skillfully manage and address clients' concerns • Consistently meet and surpass client expectations and deadlines • Mastered the ability to perform expected job duties across all clientele • Developed the capability to quickly manage incoming client requests with finesse and efficiency • Advanced to lead selected client interactions

Requirements

• Possess a minimum of 2 years of experience in customer/client service • Showcase proficiency in working effectively in a remote environment • Have strong organizational skills • Maintain high levels of discretion and confidentiality • Foster strong support and interaction within the organization and across all departments • Demonstrate a high level of proficiency with tools such as Slack, Excel, Word, Front, and other web-based platforms • Successfully manage multitasking demands • Thrive in a fast-paced team environment • Familiarity with debt collection regulations in the United States is a plus

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service