INGENIOUS.BUILD
www.ingenious.build
Construction Software • Project Management • AECO • ConstructionTech • ProjectFinancials
51 - 200
Implementation Specialist
August 29
🏡 Remote – Anywhere in California
INGENIOUS.BUILD
www.ingenious.build
Construction Software • Project Management • AECO • ConstructionTech • ProjectFinancials
51 - 200
Description
• Conduct analysis and impact assessment to determine the most effective approach for implementing change • Onboard and train our customers on industry workflows and best practices for using our platform • Deliver 5 star Virtual and Onsite training while staying lively and properly engaging your audience • Properly document follow-ups and interface with multiple stakeholders • Proactively monitor platform usage and reach out to key stakeholders as needed • Proactively identify at-risk customers and work with internal teams to define and execute strategies that secure retention • Ensure cross-functional partnering and growth strategy between sales, customer success, and product
Requirements
• Understand how to leverage Ingenious resources to educate customers and provide relevant adoption, best practices, and technical recommendations on solutions and enhancements that support customer needs • Leverage AECO domain and product knowledge to motivate customer adoption and expose opportunities to expand Ingenious's footprint • Experience creating advocates by ensuring that customers achieve desired outcomes while maintaining strong relationships • Experience in facilitating initial discovery, scoping, and running training sessions • Understanding of construction management and AECO industry knowledge is preferred • Top-notch communication skills are a must
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