Customer Support Specialist

August 16

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InMoment

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InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions$1. .$1

Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback

1001 - 5000

💰 $20M Venture Round on 2011-10

Description

• As a Customer Support Specialist, you'll provide direct support and guidance to our customers • Responding to customer inquiries and resolving their issues within our established SLA’s via email, phone and screen-share • Execution of our managed services • Responding to customer reviews accurately and efficiently • Provide fast and friendly support to a large volume of customer inquiries • Demoing our product to new and existing customers • Assistance writing and curating customer-facing help center articles and internal documentation as needed • Strategic escalation of unresolved customer issues to appropriate teams

Requirements

• 1+ years of customer service or customer support • Excellent communication skills (written and verbal) • Strong organizational and time management skills • Strong problem solving and troubleshooting skills • Ability to work successfully in a team environment as well as independently • Empathy for our customers and their needs

Benefits

• Unlimited PTO - We encourage all employees to recharge! • 8 Paid Holidays + 2 Floating Holidays • Your Birthday Off • Volunteer Day • Fully Paid Parental Leave up to 18 weeks • Medical with FSA and/or HSA (which includes an employer match up to $1,500) • Free starter membership to the GymPass app • 401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4% • Access to financial counseling through WellCents • New Hires are eligible for benefits on the first of the month following their hire date • No cost life insurance, short and long term disability • Robust Employee Assistance Program with podcasts, training, webinars and counseling • Autonomy - We trust our employees and offer an extremely flexible work schedule • Fun, innovative, collaborative and supportive working environment • Inclusion and Diversity teams - Women of InMoment and InMovement • Employee rewards and referral programs with generous payouts