Customer Support and Content Testing Specialist, Khan Kids

September 6

Apply Now

Receive Emails with Similar Jobs

Khan Academy Türkçe

WebsiteLinkedInAll Job Openings

Herkese, her yerde, dünya standartlarında, ücretsiz eğitim... #HerŞeyiÖğrenebilirsin www.khanacademy.org.tr

Eğitim • Dijital Eğitim • Uzaktan Eğitim • E-Eğitim • Online Eğitim

11 - 50

Description

• The Customer Support and Content Testing Specialist is a new role at Khan Academy Kids and will provide exceptional support to our users while ensuring the quality and accuracy of our educational content. • You will be the first point of contact for users, assisting them with their inquiries and troubleshooting issues. • Additionally, you will work closely with our content and product teams to test and validate educational materials, ensuring they meet our high standards prior to launch.

Requirements

• Minimum of 2-3 years of experience in customer support, quality assurance, or a related field. • Excellent problem-solving and troubleshooting skills. • Strong communication skills, both written and verbal. • Understanding of early learning and/or early childhood development. • Attention to detail with a focus on content accuracy and quality. • Ability to work independently and manage multiple tasks simultaneously. • Familiarity with customer support tools (e.g., Zendesk) and QA testing tools. • Customer-focused with a passion for helping others. • Analytical mindset with a keen eye for detail. • Ability to thrive in a fast-paced, dynamic environment. • A collaborative team player with a proactive approach to problem-solving. • Experience as a teacher or with schools is a plus. • Experience with educational technology and Clever integration is a plus. • Spanish language proficiency is a plus.

Benefits

• Competitive salaries • Ample paid time off as needed – Your well-being is a priority. • Remote-first culture - that caters to your time zone, with open flexibility as needed, at times • Generous parental leave • An exceptional team that trusts you and gives you the freedom to do your best • The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education • Opportunities to connect through affinity, ally, and social groups • And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life