Customer Support Specialist
April 2
🏢 In-office - San Francisco
Description
• Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs. • Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues • Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction • Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base • Build best practice guides and playbooks to ensure our customers and their users are set up for success • Act as a trusted advisor & support customer health by understanding their users’ friction points when using Levelpath • You will have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce)
Requirements
• Empathy, patience, and a sense of urgency when supporting customers • 4-6 years of experience in a customer-facing/customer-management role • B2B SaaS experience in a fast-paced environment • BA or BS • Demonstrated experience problem-solving with attention to detail • Stellar organizational skills and experience improving processes • Strong written and verbal communication skills • Adaptability and ability to flourish in a fast-paced environment • Comfort in managing multiple workstreams • Ability to communicate with stakeholders across product and engineering • Effective collaboration and self-starter mindset • Availability for some travel - when the time comes to visit your customers!
Benefits
• 100% Medical, dental, and vision insurance • Flexible PTO, Parental Leave, Sick Leave • Competitive compensation and equity package • 401k • Commuter benefits • In-office snacks and Friday team lunches • Team-driven happy hours and celebrations
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