NRS POS / CUSTOMER CARE (BASIC TECH SUPPORT)

March 29

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IDT BY INDET GROUP

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LABEL MAKERS & GLOBAL SERVICES

Hangtags • Leather • Woven labels • Fake leather • Gadgets

201 - 500

Description

• Identifying hardware and software issues or errors (related to NRS Devices and interface) • Speaking to customers to quickly get to the root cause of their problem and provide remote assistance • Troubleshooting technical issues NRS Devices (POS, Scanner, Cash Drawer, Printer, Pax unit and Scale) • Stay up to date with systems and products information, changes, and updates in the market to provide a quick resolution. • Following up with clients and escalations to ensure the problem is resolved. • Provide guidance and navigation to our customers to ensure they understand system’s functionality • Supporting the roll-out of new applications/updates to NRS systems • Deep dive and research answers and alternate solutions to the callers’ problems • Coordinate with multiple departments related NRS in order to offer full satisfaction (Merchant Services, AR, Software etc)

Requirements

• High School Diploma • 85% of English Proficiency • Software and Hardware knowledge • Prior experience in tech support, desktop support, or a similar role. • Customer Service and Tech Support Experience (Must) • Excellent communication skills (written and spoken) • Patient, helpful, empathetic, good listener & professional • Attention to detail and good problem-solving skills. • Experience with remote desktop applications and help desk software. (Desired) • Goals and people oriented

Benefits

• Experienced Customer Care Position handling Inbound/Outbound Calls and Email Support • Must be able to work a flexible schedule • Provide Remote Access to each store regarding POS, Scanner, Cash Drawer, Printer, Pax Unit and general troubleshooting • Follow standard Processes and Procedures • Interact and coordinate with other departments to resolve Customers' issues • Stay current with system information, releases, changes and updates • Extensive Training provided. Technical support capabilities and/or experience preferred.