Senior Billing and Revenue Operations Analyst

August 19

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Matterport

WebsiteLinkedInAll Job Openings

Digital Twin Platform

3D Models • Computer Vision • Hardware • Real Estate • Insurance

501 - 1000

💰 $295M Post-IPO Equity on 2021-07

Description

• Process billing runs daily to invoice our Enterprise customers (SaaS, Services, Hardware) via Billing Operations and SuiteBilling • Update Customer Master data across our various billing and tax engines • Partner with internal stakeholders and manage customer relationships (via SFDC cases) to research and resolve issues concerning outstanding receivables and invoice disputes • Process customer invoices, credit memos and refunds • Provide direction on complex invoicing-related issues and be the first point of escalations with the offshore AR team for Enterprise related billing issues or inquiries. Resolve customer inquiries and escalations in a timely and efficient manner • Cross trains on all AR functions • Participate in month-end close activities such as preparing journal entries, reconciliations, flux analysis, and audit related requests • Be a subject matter expert on billing within our ERP infrastructure (NetSuite and Zuora) and serve as liaison between key internal stakeholders • Provide insightful recommendations and potential solutions related to automation of internal processes and communication with other departments. • Continue to develop and maintain a documented system of policies, procedures, training guides, and best practices within Accounts Receivable • Set up customer accounts in NetSuite and ensure all information are entered accurately • Assist customers and Customer Service Reps with questions and resolve invoice issues • Process and investigate chargebacks • Support audit requests • Participate in ad hoc or special projects as required.

Requirements

• Bachelor’s degree in Accounting or related field, or equivalent • 7 - 8 years of experience in billing and customer service background • Prior experience with NetSuite, Zuora and Salesforce to maximize automation and efficiency a must • Analytical and problem-solving skills • Intermediate level Excel (pivot tables, v-lookups and macros) • Excellent interpersonal communication skills, both written and verbal, with the ability to interact with a variety of functions across the organization • Experience with international accounting operations a plus

Benefits

• Comprehensive health plans* – 100% of premiums covered for employees & 88% of dependent premiums for US employees • Flexible Time Off for Exempt Employees/Generous PTO plan for Non-Exempt Employees – Take time to rest, relax and explore! Plus we offer Summer Fridays! • 401k, Company ownership in the form of RSU’s & ESPP Program • Medical and retirement benefits vary by Country • For more detail visit www.matterport.com/careers