Technical Support Engineer
August 30
🏢 In-office - San Francisco
Description
• Provide technical support to customers via online chat, email and Slack • Troubleshoot technical issues and provide solutions to customers in a timely manner • Assist with the integration of Merge into our customers' product • Collaborate with other teams, including engineering and platform, to identify and resolve customer issues • Create and maintain help center guides and documentation • Create the foundation for a successful and rapidly growing support engineering team!
Requirements
• 2+ years of experience working in technical support, customer facing engineering roles, or solutions engineering roles • Computer science background or other technical/quantitative orientation • Strong verbal and written communication skills • Strong problem-solving skills • Strong work ethic, goal-oriented, and great attention to detail • Prior startup experience is a plus
Benefits
• Unlimited PTO + 10 company holidays • Pre-Tax commuter benefits • 100% covered health, vision, and dental insurance • 401K Plan • $200 one-time home office stipend • In office snacks and free dinner when working past 7pm
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