Senior Director, Customer Operations

August 20

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MeridianLink

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Connecting You to Better: MeridianLink is the developer of the industry's first multi-channel loan origination system.

technology • financial services • banking • loan origination system • Loan Origination

501 - 1000

💰 $485M Post-IPO Debt on 2021-11

Description

• The Sr. Director of Customer Operations is responsible for working with customers to ensure their desired outcomes when using company products and services • This role will oversee the creation and execution of processes and analysis that underpin Service, Support and Customer Success reporting while managing the technology stack and creating/maintaining standard operating procedures • The role will oversee the planning, reporting, metric setting and management, process optimization, job design, and training for the sales department

Requirements

• Bachelor’s degree and 8+ years of experience • Ability to guide subordinates within the latitude of established MeridianLink policies • Ability to recommend changes to policies and establish procedures that affect section or multiple disciplines • Ability to execute financials, business planning, organizational priorities, and workforce • Ability to follow processes and operational policies in selecting methods and techniques for obtaining solutions • Ability to develop and manage operational initiatives to deliver tactical results • Ability to interact with subordinate supervisors, customers, and/or functional peer group professionals, involving matters between sections and multiple units • Responsible for impact partnering with key contacts outside own area of expertise and other external stakeholders • Ability to effectively communicate and present results and recommendations across discipline