Director, Customer Experience
July 21
🏢 In-office - Los Angeles
Description
• Lead the charge in shaping and implementing customer experience strategy • Oversee customer experience teams to create best-in-class experiences • Analyze customer feedback and market trends for improvement opportunities • Evaluate and recommend strategic technology or service partners • Forecast and manage budgets in line with operating plans • Champion a customer-centric culture within the organization
Requirements
• Bachelor's degree in business, communication, or equivalent discipline • A Master's degree is a plus • 5+ years of experience managing and leading customer support organizations • Experience with CRM and e-commerce platforms, Kustomer and Shopify preferred • Demonstrated success in delivering excellent worldwide customer care for premium products • Deep experience in evaluating and managing BPOs and other partners • Exceptional team leader with a proven track record in building out agile teams • Ability to communicate complex insights and strategy in a clear way • Able to travel internationally as needed
Benefits
• Competitive equity/salary packages • Targeted annual bonuses • Generous parental leave • 401k • Fantastic health benefits • Open time off • Comfortable working environment • On-site gym & shower • Catered lunches every in-office day • Holiday parties and off-sites • Annual retreat
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