Gorgias
Respond in minutes, not days.
Ecommerce • Customer Support • Online Store • Customer Experience • Help Desk
201 - 500
Enterprise Customer Success Manager
July 16
🏢 In-office - Los Angeles
Gorgias
Respond in minutes, not days.
Ecommerce • Customer Support • Online Store • Customer Experience • Help Desk
201 - 500
Description
• Play a vital role in shaping top merchants' journey with Gorgias • Help leading e-commerce brands provide excellent support • Build and maintain strong client relationships • Drive growth through strategic planning and execution
Requirements
• Over 7 years of relevant work experience in customer success or strategic consulting roles • Proven track record of driving expansion and churn mitigation • Exceptional communication, interpersonal, and attention to detail
Benefits
• 5-week vacation • Paid sick leave • Paid parental leave (16 weeks) • MacBook Pro • Monthly lunch stipend of $300 • Health insurance with up to 100% of premiums paid for employees • Gorgias contributes to your 401k • Get up to $700 to set up your workstation at home • Get up to $2000 of learning material and wellness support per year • Company-wide and team retreats
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