Strategic Account Manager

August 8

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Mixpanel

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Powerful, self-serve product analytics to help you convert, engage, and retain more users.

data analytics • mobile analytics • data visualization • A/B testing • product analytics

201 - 500

Description

• The Strategic Account Manager will be responsible for ownership of Mixpanel’s top accounts, including as a day-to-day point of customer contact, as well as a strategic lead who will create and facilitate a vision for relationship excellence, deep value realization, and consistent growth. • This growth will be exemplified by expansion of our existing footprint, including commercial management of renewals and opportunistic upsells. • The Strategic Account Manager will be an experienced commercial operator and an excellent relationship builder. • They will be able to add value in conversations with Senior/VP-level customers and Mixpanel eStaff, and will bring deep knowledge on trends and challenges in the market. • They will be seen as a valued advisor, and comfortable constructing strategic and data-driven presentations for C-level stakeholders internally and externally. • They will be highly organized and be able to manage complex projects. They will either have or develop a fluent relationship with the Mixpanel product. • Likely to have 7+ years of quota-carrying experience with a consistent record of managing large, complex renewals and cultivating and managing large ($100K+) upsells.

Requirements

• 7+ years of related work experience in full-cycle SaaS, post-sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager or Sales Engineer. • Proven experience of developing and growing accounts and running successful sales opportunities from discovery to close of $250K+ USD. • Experience managing a book of business and carrying a net retention quota in the $5M+ range, including accounts with contracts over $1M in ARR. • Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise. • Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player. • Adaptability — you understand that change is constant, and you embrace it. • Agility and resilience — you move quickly and encourage continued improvement. • Strong work ethic, desire to learn, and a drive to excel. • Curiosity for the product analytics space. • Professional polish - accustomed to and comfortable with presenting to the C suite without extensive coaching and prep (internally and externally). • Ownership - results-driven and accountable in your own success.

Benefits

• Comprehensive Medical, Vision, and Dental Care • Mental Wellness Benefit • Generous Vacation Policy & Additional Company Holidays • Enhanced Parental Leave • Volunteer Time Off • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break