Account Executive

August 2

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NICE

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Make experiences flow.

Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000

Description

• Due to our continual success and growth, our team is looking for a consultative Account Executive to grow our client base for proactive customer journeys. • You will operate within our Sales team with responsibility for finding, developing and closing new business in our target sectors (currently Telco, Utilities, Logistics, Healthcare and Insurance). • You will work closely with our Customer Success and Development teams to exceed client expectations and grow annual recurring revenue. • This is a client-facing role, where you will be at the heart of the investment our clients make in ContactEngine. • You will be innovative, analytical and commercially astute, and driven to support business transformation using ContactEngine software and processes. • This will include building relationships with key stakeholders, developing business-case led transformation initiatives, and winning of new business through demonstrable process improvement. • You will source business through RFP responses, working with partners, working leads and your own proactive approach to target buyers. • ContactEngine is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. • Pro-active and covering all digital channels, ContactEngine leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys. • ContactEngine disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. • This means that as well as being lower cost, ContactEngine can drive corporate KPIs harder and faster, as well as improve the customer experience.

Requirements

• Proven service or project delivery experience in an IT or SaaS environment. • Strong partnerships through excellent client relationship management. • Proven experience designing digital customer journeys and improving digital processes. • Understanding consumer behavior and the importance of language and timing when devising a communication strategy. • Demonstrably strong commercial awareness including the creation of business cases. • Experience steering large and complex projects end-to-end. • Technical skills in data analysis. • Ability to create a product roadmap that will drive value for ContactEngine and your client/s. • Strong communication skills. • Able to manage multiple accounts and work streams concurrently and operate effectively under intense time and business pressure. • Detailed knowledge of large corporations operating practices and mechanisms • You have a curious and questioning approach. • You are accountable and own what you do.