Account Manager
August 21
🏡 Remote – Anywhere in California
Description
• Account Managers at Noyo are responsible for managing the strategic partnership, retention, renewals and expansions of existing Noyo accounts by crafting compelling expansion and ROI stories. • You will act as the customer’s key strategic partner, driving growth and expansion of their reliance on Noyo as a key vendor to their overall business success. • You will successfully turn your customers into Noyo evangelists that actively help expand the Noyo network by bringing on new connections and pushing existing connections for more growth and retention. • You will produce and present annual planning material and semi-annual meeting material that includes account growth metrics, SLA reporting, strategic initiatives, and broader marketplace analysis. • You will proactively maintain the records in Noyo’s CRM to track new business and renewal workflows. • You'll assist with customer appreciation efforts, forecast and execute growth plans for your accounts, and lead contract renewal and expansion negotiations to achieve your desired revenue outcomes. • You will occasionally plan and coordinate in-person customer meetings, bringing key members of the Noyo team with you. • You'll also attend industry conferences and tradeshows to maintain valuable industry knowledge and network with customers and prospects.
Requirements
• 4+ years of work experience in a customer-facing role, preferably in technology or software • Healthcare or insurance industry experience preferred. API/EDI experience a major bonus • Experience successfully managing and exceeding customer expectations • Excellent soft sales skills, with a passion for translating the complex into the simple • Ability to assemble a compelling story in a deck using Google Slides • Exceptional time management, prioritization, organizational and collaborative skills • Self-motivated, enthusiastic & positive attitude • Desire to learn and grow within a dynamic, high-growth, and fast paced environment • Driven to win and to hit assigned quantitative goals • Comfort with standard Account Management technology and tooling, such as Salesforce, Google Suite, ChurnZero, Sigma, etc
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