Solutions Engineer

May 3

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Paragon

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The embedded integration platform for SaaS apps.

Embedded Integration Platform • Embedded iPaaS • Native Integrations • Embedded Integrations • B2B Integrations

11 - 50

Description

• Responsible for direct customer interaction to accelerate onboarding process and help customers gain value from the platform. • Collaborate extensively with the Support team to diagnose and resolve technical issues efficiently. • Work across teams to synthesize customer feedback into actionable product enhancements. • Drive initiatives to improve customer adoption and product usability.

Requirements

• 3+ years of experience in a Technical Solutions / Support role in a B2B SaaS environment, involving extensive customer interaction. • Strong technical prowess with 2+ years coding, ideally in JavaScript; experience working with APIs and API documentation; adept at managing and resolving complex system issues efficiently, • Excellent communication skills, capable of effectively collaborating with both technical and non-technical teams. • A proactive problem-solver, consistently seeking ways to improve customer satisfaction and product functionality. • Solid project management skills, with meticulous attention to detail and a capacity to handle multiple priorities.

Benefits

• Comprehensive Benefits: We offer competitive health, dental, and vision insurance plans to keep you and your loved ones covered. • Unlimited PTO: We believe in work-life balance and offer unlimited paid time off to promote personal well-being and relaxation.