Vice President (VP) of Account Management/Customer Success

August 22

Apply Now

Receive Emails with Similar Jobs

PayZen

WebsiteLinkedInAll Job Openings

Solving healthcare affordability

Healthcare • Financial Services • Fintech • HealthTech • Payments

11 - 50

Description

• Ensure our customers get the maximum value from our platform, understand the benefits we deliver, stay satisfied, and grow with us. • Lead, hire, and mentor a high-performing team of Account Management Directors, Account Managers, and Implementation Managers. • Develop playbooks and repeatable processes to spot and act on opportunities for growth within existing accounts. • Develop strategies to proactively spot and mitigate account risk to keep churn low. • Build strong/multi-level relationships with our install base. • Work closely with sales, product, and operations to align on customer needs and market demands. • Advocate for provider needs and insights across the organization, influencing product development and business strategy.

Requirements

• Proven experience leading and scaling customer success and account management teams at high-performing enterprise SaaS companies, preferably in healthcare. • Minimum of 10 years of experience in Account Management and Customer Success leadership roles. • Proven track record of cultivating a network of senior industry relationships. • A demonstrated data-driven approach to decision-making. • Startup mentality with a bias to action, impact, and the ability to flex in a fast-paced environment. • Exceptional communication skills, with the ability to present and engage at all levels of the organization.

Benefits

• Join a fast-growing company at the forefront of transforming healthcare affordability. • Be part of a meritocratic and results-oriented culture where your contributions directly impact our success. • Collaborate with a passionate and driven team dedicated to making a difference in the healthcare industry. • Competitive compensation package, including equity options.