Penumbra, Inc.
Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies$1. .$1
1001 - 5000
IT Systems Engineer
April 3
🏢 In-office - Bay Area
Penumbra, Inc.
Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies$1. .$1
1001 - 5000
Description
• Lead endpoint-related development/implementation activities • Create and maintain all aspects of end user systems standardization strategy, including asset life cycles • Automate software installation, configuration, and uninstallation activities and procedures • Document maintenance and troubleshooting procedures • Develop operations procedures and tools to improve operational efficiency and reliability for client systems • Integrate operational procedures and automation to improve consistent delivery • Manage Infrastructure Lab for client systems initiatives, including development and testing • Mentor Penumbra’s IT support staff • Maintain effective relationships with customers • Actively listen to customers’ needs and requests, ensuring they are fully understood with appropriate expectations effectively set and delivered. • Assist in refining strategy and overseeing client integration for acquisitions • Manage and maintain vendor relationships, vendor contracts, and road maps related to PC’s, Macs, smartphones, tablets, peripherals, printers, software, and cloud services
Requirements
• Bachelor’s degree in Computer Science, Engineering, or related field with 10+ years’ experience providing enterprise level end user support, or equivalent combination of education and experience • Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, configuration management tools (e.g., Microsoft SCCM, Intune, and/or JAMF), Office 365, scripting (e.g., PowerShell), Adobe Creative Cloud, and Anti-virus/anti-malware utilities • Excellent oral, written, and interpersonal communication skills • Problem solving skills, resilience, ability to prioritize changing demands • Medical device, pharmaceutical, biotech, or other regulated industry experience desired • High degree of accuracy and attention to detail • Proficiency with MS Word, Excel, and PowerPoint
Benefits
• Competitive compensation package • Benefits and equity program • Total compensation depending on qualifications, skill level, competencies, and work location
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