GTM Content Manager (SF)

July 22

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Persona

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Configurable identity infrastructure for KYC, AML, KYB, fraud detection, onboarding, and more.

Identity • Security • Compliance • PII • KYC

51 - 200

Description

• Create, update, maintain, and organize: (1) external-facing collateral, (2) FAQs/RFP responses, and (3) an internal knowledge base that supports Sales and Post-Sales processes and training • Partner closely with Sales, Post Sales, and Marketing leads to prioritize the creation of new collateral and updates to existing collateral • Create and adapt collateral based on ad-hoc requests from our Sales and Post-Sales teams, often with quick (few hour) turnaround time • Design compelling new collateral using text and graphics across various formats, and ensure that all materials are in line with company design guidelines • Lead regular reviews to update Persona’s repository of external-facing collateral with the support of subject-matter experts across various teams • Establish best practices for collateral access and distribution; use usage metrics to inform future collateral creation efforts • Manage and update Persona’s repository of RFP and Security Questionnaire responses, ensuring they are comprehensive, accurate, and align with company messaging and positioning • Review all submitted questionnaire responses on an ongoing basis to capture new or updated responses and port them into Persona’s repositories (in Loopio and Notion) • Organize and continuously update Persona’s internal knowledge base for customer facing teams, ensuring content is easily searchable and entries are continuously updated

Requirements

• Exceptional attention to detail: You have a meticulous approach and take pride in delivering work of the highest quality • Keen eye for organization: You excel in structuring information and materials in a way that is accessible and effective • Design / Visual information organization: You have an eye for design and are able to organize information in a way that is visually compelling across slide decks, PDFs and spreadsheets • Excellent written communication skills: You can articulate ideas clearly and concisely, capturing critical information • Strong project management skills: You can manage multiple projects simultaneously from inception to completion, meeting deadlines and objectives • Adaptability: You thrive in dynamic environments and can navigate ambiguity while maintaining focus and delivering results • Strong collaboration and interpersonal skills: You work well coordinating across a large number of cross-functional stakeholders • You have a genuine desire to be helpful, and are willing to take on a variety of projects based on the ever-changing needs of our Sales and Post-Sales team • Nice to have: familiarity with CRM systems, content management platforms, Google Drive and Notion (we are Notion super-users)