Promise
Promise is the modern payment platform built for government, designed to meet people where they are.
11 - 50
Technical Operations Analyst
March 16
🏢 In-office - Bay Area
Promise
Promise is the modern payment platform built for government, designed to meet people where they are.
11 - 50
Description
• Oversee and optimize day-to-day operations of our technical workflows, including call center tooling and contract deployments, to ensure peak performance, simplified processes and system health. • Collaborate with Engineering, Product, Implementation and Call Center teams to align technical strategies and operations. • Conduct regular evaluations of internal tools, identifying and addressing issues to boost workflow efficiency and process optimization. • Efficiently execute manual tasks related to payment plans and outreach. • Lead incident response initiatives as a member of the triage on-call rotation, maintaining high uptime and swift resolution of technical disruptions.
Requirements
• Minimum 3 years in configuring and managing third-party tools, especially in startup environments, with a focus on reliability and operational efficiency. Prior experience managing or administrating a CRM or other customer support workflows is preferred. • Strong capabilities in resolving technical problems and critical thinking. • Proficiency in scripting languages like Python, Bash, or PowerShell for automating routine tasks, workflow administration, and technical efficiency. • Skills in leveraging databases, including SQL or NoSQL databases, and understanding of queries, managing data, and workflow tuning. • Experience with API usage for integration and automation between different systems, services, and vendors. • Knowledge of diverse system monitoring and workflow tools and strategies for performance optimization. • Track record of adapting to new technical challenges and proactively enhancing operational processes.
Benefits
• Offers Equity
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