Field Operations Manager

March 15

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Changing the way customers and eCommerce businesses build relationships through mobile marketing tools!

Megento

51 - 200

Description

• Ensure operational excellence and an unbelievable customer experience • Oversee Torrence and West Covina operations in person, the business needs may dictate a need for early mornings or evenings at times • Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations • Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise • Respond to driver feedback and live customer issues • Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth • Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations

Requirements

• A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions • A self-starter who is comfortable taking on a high level of responsibility • A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals • A team-focused individual that takes ownership of their work and pride in their team's success • Experienced in project management, creating and refining operational processes, and customer service • Multi-site management experience is a plus • An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds • Willing to wear multiple hats and contribute on projects of all types • Fluent in English, additional languages a plus • Based in the great Los Angeles area and can easily commute to operations in Torrance and West Covina • Experienced in managing (including scheduling) a team is a plus • Taking initiative and owning new projects • Comfortable with ambiguity and evolving / adapting as conditions change • Experienced in managing projects with multiple stakeholders is a plus • Bachelor’s degree is a plus

Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable • Salary Range: $55,000-$65,000 • Generous and comprehensive benefits package, including free medical plans and 401K matching