RaySecur Inc.
The Standard in Mail Security.
security • postal security • VIP security • EOD • Threat Detection
11 - 50
Customer Success Manager
18 hours ago
🏡 Remote – Anywhere in California
RaySecur Inc.
The Standard in Mail Security.
security • postal security • VIP security • EOD • Threat Detection
11 - 50
Description
• Join a Customer Success team as a Customer Success Manager (CSM). • Travel extensively to correctional facilities and security sites across the nation. • Act as the primary point of contact for clients in the correctional, law enforcement, and private security sectors. • Manage and facilitate the onboarding of new clients. • Provide hands-on training sessions for clients. • Collaborate with internal teams to resolve client issues. • Cultivate and maintain strong relationships with customers. • Learn the ins and outs of both hardware and software solutions. • Collect customer feedback to improve the product and customer experience.
Requirements
• Background in corrections, law enforcement, security, or the military is highly desired. • Strong communication, interpersonal, and problem-solving skills, with a teacher/trainer spirit. • Technical aptitude with an ability to learn new systems and products quickly. • Experience working with customers or clients in any capacity is essential. • Self-starter with a growth mindset and a willingness to take on new challenges. • Ability to manage multiple tasks and prioritize effectively in a dynamic environment. • Comfortable with frequent onsite travel to client locations.
Benefits
• Competitive salary and comprehensive benefits package. • Dynamic and challenging work environment with opportunities for personal and professional growth. • Supportive team structure under the leadership of industry experts. • Tools and resources to perform at your best while on the road.
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