Customer Success Manager

16 hours ago

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CoinTracker

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The gold standard in crypto portfolio tracking and taxes. Increasing the world's financial freedom and prosperity.

Cryptocurrency • Crypto Tax Software • Portfolio Management • Crypto Portfolio Software • Blockchain

51 - 200

💰 $100M Series A on 2022-01

Description

• Drive CoinTracker brand loyalty through exceptional customer support and customer success. • Onboard & manage first 50 Enterprise Clients • Manage 50% of Whale Accounts • Achieve 90% Satisfaction with all Enterprise Clients and Whale Customers • Identify and implement strategic improvements in the customer experience team across both support and success • Delivery an industry leading customer experience through ticketing • Demonstrate an expertise in Crypto and the CoinTracker product; provide regular insights and customer feedback to improve customer loyalty

Requirements

• Role-agnostic • Impact: Demonstrated ability to drive business impact • Mission alignment: Hungry and motivated about making progress towards our mission of Enabling everyone in the world to use crypto with peace of mind. • Trust: Say what you believe. Do what you say. • Communication: Able to clearly talk about the details and also zoom out to the bigger picture • Role-specific • Able to identify problems and solutions, provide recommendations, and prioritize workload for the most significant impact • Trend and identify high-volume issues to impact change • Have a customer first mindset; advocate for the customer and serve as their voice across the organization • Ability to communicate with C-level executives, high-net-worth individuals, and/or advanced crypto users and when doing so clearly & succinctly articulate challenges and resolutions while appropriately setting customer expectations with empath

Benefits

• Awesome benefits