Customer Success Manager - Enterprise

May 18, 2023

Apply Now

Receive Emails with Similar Jobs

Regrello

WebsiteLinkedInAll Job Openings

Enabling businesses to drive collaboration and standardize best practices across their supply chain and operations.

Operations • Supply chain • Workflows • Automation • Collaboration

11 - 50

💰 $20M Series A on 2022-05

Description

• Build and drive our customer success playbooks and digital content • Work with team to manage end-to-end customer journey • Drive expansion and ROI within our customer base • Define and drive key customer success metrics • Manage and triage customer feedback and issues • Be the face of Regrello to our customer base

Requirements

• 3-5 years of experience in a top-tier enterprise SaaS company • 8+ years of experience collaborating with senior leadership in large enterprises • Proven track record of building playbooks and digital content to support users • In-depth knowledge of customer success playbooks, metrics, and the ability to cultivate champion users • Skilled in tailoring advice and products to maximize ROI for customers • Proficient in sharing customer success stories and use cases • Experience managing the complete customer journey, from onboarding to expansion • A customer-centric approach to solving problems • Confidence in challenging conventions and a self-sufficient, independent manager • A strong passion for making a positive impact on the world • An independent and inquisitive learner who embraces new challenges without hesitation

Benefits

• Industry-leading compensation• Ownership of product and equity in the company• Excellent healthcare benefits including 100% coverage for individuals & families- health, dental, life insurance, and vision• Flexible remote work from anywhere in the continental US. European time zones possible with negotiation• Quarterly "on-sites" with the entire company to bring us closer together